Studies also show employee recognition leads to better workplace performance while boosting their trust, productivity and retention. Housekeeping plays a vital role in shaping your hotel’s reputation. The following are some of the issues you may come across while cleaning hotels, best practices for getting the job done, and advice on how to properly train your team of employees as told by BSCs themselves. Sreedhar Suresh, director of housekeeping at Shangri-La Barr Al Jissah in Oman, agrees that being environmentally friendly is becoming one of the biggest factors in his job. The importance of Housekeeping in the hotel industry is rarely discussed but very crucial to its success. There are differens ways of doing it: paper reports handed to the Supervisor who then hand them to the Front Desk staff, reports by dialing a code on a stationary phone etc. Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. Open Lines of Communication. But if you lack the time or resources to implement a full housekeeping program, start with a few simple best practices. Even though it’s already well-established for other aspects of a hotel, empowering your room attendants is a great motivational tool to keep them engaged. ... Best Housekeeping Practices. 3 Speen Street, Suite 300, Framingham, MA 01701. Hotels and motels around the world are cutting costs and conserving natural resources by reducing, reusing and recycling the many different products used by their housekeeping staffs. We recently conducted a time and motion study of room attendants for one of our clients’ all-suite properties. The secret to efficient … Start implementing these housekeeping best practices now and your guests will be itching to come back for more. The other obvious advantage is they’re also more likely to tell friends and family, or write a raving review online. But this pathway to success all starts with your housekeeping team. While housekeepers complete their daily tasks, they can update room statuses in real time. As is the case with any good crisis plan, keeping staff informed … ... Choice-branded hotels are providing housekeeping services upon request for shorter visits and after every third night during longer stays. A lot of hotel owners have been supporting “go green” initiatives that give guests the … Here are 5 best housekeeping practices to ensure you maintain quality standards and keep guests wanting more. Keeping track on each individual room’s status is a considerable challenge in housekeeping. Your housekeeping department is an integral operation that drives your success. Back in the day, the average housekeeping department included inspectors tasked with following behind each room attendant to check every room they cleaned. Hotel decors can be conducted thematically depending on the local/international prominent festivals and cultures. But this pathway to success all starts with your housekeeping team. To meet the expectations of both you and your guests, housekeepers must be given adequate direction and tools. But now there’s a far more intuitive solution available. Always ensure your supply closet is stocked up with everything they need. Picking Projects Instead of Partners “Managing a hotel is a team sport and its success is contingent on all players being aligned,” Tall said. Ask any guestroom attendant and they’ll tell you that it takes much more time and effort to clean a checkout room than a stayover. Hotels are unique when compared to other commercial properties you may be responsible for maintaining. But if your housekeeping fails to deliver, a spread of negative stories can quickly destroy a hotel’s reputation. Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. ... housekeeping, restaurant, banquet, accounting and several other management and operations’ task simply through their smartphones, tablets or other wireless devices. Housekeeping best practices to improve productivity. But random inspections will keep standards in check. Follow these best practices to leverage your room inventory as effectively as possible. 1. If you have any unusual operations that may trip up new staff members, be sure to include those too. There is a staff Keep score and pay for performance. At the onslaught of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. Level the playing field. Training Manager. Hotel Optimization Part 3 | January 27, 2021. Here are 5 best housekeeping practices to ensure you maintain quality standards and keep guests wanting more. By using an app you open a direct line of communication between housekeeping and front of house. Even a basic program can save your company money and reduce . The effectiveness of your housekeeping department directly impacts your guest satisfaction levels and the guest experience as a whole. 1. Housekeeping Best Practices Introduction. Ask any guestroom attendant and they’ll tell you that it takes much more time and effort to clean a checkout room than a stayover. Housekeeping is basically the upkeep and maintenance of the cleanliness and order in a Hotel. This will not only add value to the guest experience, but improve staff productivity. Best practice is to clean out storage closets quarterly. The shift resulted in an 11-percent increase in productivity. Without concrete housekeeping operations in place, your standards can quickly drop. I’ve always enjoyed collecting good ideas. A more efficient solution is to empower your room attendants to release their own rooms and employ a smaller quality-control team to randomly select rooms for inspection. Building on best practices. Best Housekeeping SOPs for Hotels Housekeeping procedures (SOPs) are particularly important in the hospitality industry as cleanliness is a basic expectation of any hotel guest. Tall said there are three hazards that Charlestowne dodges. The first one is black for trash; the second one is clear for linens. Here are a 6 tips on how to maintain Exceptional Housekeeping Practices: Keep the hotel in order; The housekeeping department is one of the toughest in the hotel industry. Housekeeping in the hospitality industry directly impacts guest experience. Instead of having to telling guests ‘I’ll just ask the manager’, they’ll feel trusted and confident enough to provide a great guest experience. They prefer microfiber cloths — but reach for clever substitutes in a pinch. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? 7 . Sustainability. When you develop great housekeeping practices your guest satisfaction improves and they’re more likely to return. This also serves to make each staff member accountable if guests do raise any issues with their room. It’s your guest’s experience and bottom line that ultimately pays the price. The notion that a room attendant who has cleaned the same rooms for years can’t be trusted to do so without constant supervision seems fairly absurd. Posted: (3 days ago) Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. Housekeeping is a demanding job, and staff are usually up against extremely tight time scales to get rooms serviced. Staff members won’t feel valued or trusted if you inspect every inch of their work in every room. This is a hotel with 177 rooms, 5 stories, conference rooms, and several offices. Maintain proper inventory. Guestroom credit values were adjusted so that room attendants received twice the credits for cleaning a checkout room than for a stayover room. Enclose phrases in quotes. And this doesn’t need to be anything grandiose. exclude terms. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. On average, it took 43 minutes to clean a checkout room, but it took just 23 minutes on average to clean a stayover room. If you run out of toilet cleaner or rags, you can’t blame your housekeeping department for doing a poor job. Reproduction in whole or part is prohibited. William Tam. In every room your staff have specific tasks to perform. Make staff feel valued When possible, the manager reduced the number of rooms assigned—reducing productivity. It’s important that quality inspections be recorded and shared with the employees involved. And this practice would certainly take a big hit on your productivity. Guests can call the front desk to request more frequent housekeeping or ask for additional towels, toiletries and linens when needed. Another property allows their room attendants to leave early and receive a full day’s pay once they’ve completed their assignments so long as they maintain a certain quality score threshold. Daily credit quotas were adjusted to fill the standard eight-hour shift. You can go as far as installing water beds in some rooms, orthopedic mattresses, and soft and succulent mattresses in other rooms. A comprehensive approach to cleaning and housekeeping yields results in terms of improved safety and a healthier bottom line. For staff maintaining high productivity and high standards, they could receive monthly bonuses and a shot at employee of the month. . Best Practice: Housekeeping A look at the challenges of running a smooth housekeeping operation ... One of the most diverse departments in a hotel, housekeeping plays as important a role in guest relations as it does behind the scenes. Focus on face time. New Trends and Practices in Hotel Housekeeping Conclusion EMERGING TRENDS CHALLENGES TRAINING SUCCESS REDUCE RECYCLE REUSE BEST PRACTICES IT savvy housekeeping eco friendly amenities, products and processes The term user friendly has … Nearly 452,620 people work in the hotel cleaning industry. Best Management Practices for Housekeeping Rationale Good housekeeping is a fundamental principle of effective greenhouse operations. Level the playing field. Without constant incentive to perform, hotels will struggle to keep their loyalty. 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