The grounds are immaculate, the service impeccable. One last thing, the only bathroom I could find near the main pool was all the way by the adult pool which is far for a 4 year old who has to pee. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Please don’t include personal, political, ethical, or religious commentary. Yes, paid public parking on-site and valet parking are available to guests. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Choose your currency. Your current currency is Euro, Choose your language. Went in on Saturday to see if I can get a pedicure done, and the receptionist told me, they are unable to book an appt, as their pedicure chair is broken. The weather was great. To learn more about Sheraton, please visit Sheraton. Customer service doesnt exist anymore. Book Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona on Tripadvisor: See 3,411 traveller reviews, 3,184 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. Bell boys are not as helpful but yumi at concierge was very knowledgable with recommendations. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Respect the privacy of others. 644 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. Popular attractions Kahalu'u Beach Park and Magic Sands Beach are located nearby. Sheraton Kona Review. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. Yes, dry cleaning and laundry service are offered to guests. Relaxing walks, nice views, good pool side service. Booking.com does not accept responsibility or liability for any reviews or responses. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Lounge was not open. Our guests praise the pool and the helpful staff in our reviews. Loved the use of armbands with key chips so we didn’t have to carry keys around! I booked a prepai… You really should try to hula & make leis with Siu Lin & definitely do the cultural walk with Uilani, all great fun & delightful opportunities to learn more about Hawaiian culture & history. This allows us to verify that our reviews come from real guests like you. I've seen better at a Holiday Inn Express. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. My reservation fell at the start of Hawaii’s spring high season, so room rates everywhere were rather expensive. Additional sorting options might be available (by type of traveler, by score, etc...). We have more than 70 million property reviews, all from real, verified guests. During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. Sheraton Kona Resort & Spa at Keauhou Bay Features, 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525, Hand sanitizer available to guests & staff. All rights reserved. Error: I really enjoyed my stay at Sheraton Kona and I highly recommend to you! Their service was slow. the stupid pandemic which nothing else opens. The parking gate is on the left-right before the lobby ramp. Table and two chairs for dining were on the lanai with the ants. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Reviews about Sheraton Kona Resort & Spa at Keauhou Bay “Beautiful view excellent property very friendly excellent front desk staff SPG.” “The hotel is located right on the ocean and has a great view.” “very nice setting and quiet at night.nice views from all sides of hotel” Handy to have shops and pool bar. The valet were really good, and attentive. There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. I would be remiss not to point out that the room is somewhat dated. The breakfast buffet at Rays on the Bay was a complete rip-off. I really appreciate that. After their trip, guests tell us about their stay. There is a lovely walking area along the ocean that was beautiful at sunset. We've sent you an email so you can confirm your subscription. Great ocean views, location was good. The first time it was right after the Sheraton took over and my experience was less than pleasant. I loved the market located just off the lobby on Level 2. I really appreciate that. Some staff were not as friendly and reception staff were slow. The service at hotel is fabulous. Absolutely disgusting!! On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. Copyright © 1996–2021 Are there opportunities to exercise at Sheraton Kona Resort & Spa at Keauhou Bay? Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Greenwell Farms (7.0 km), and Kahaluu Bay (2.3 km). The Swans made of terry cloth towels was Beautiful! I'm sure under pre-covid conditions the hotel was vibrant. Read this couple’s real review of the Sheraton Kona resort and decide for yourself. There was only one chair in the room. great view outside of the window. through Marriott mobile app, they responded immediately. Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay? Food extremely expensive both breakfasts and dinner. Thanks! When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. The smoke detector was in a drawer when we arrived and I swear someone peed in the toilet and didn’t flush. The bathtub finish was peeling off. Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. All we ask is that you follow a few simple guidelines. This is the version of our website addressed to speakers of English in India. And the touch of aloha with flowers and leaves. Perched on the volcanic cliffs of Keauhou Bay on the western shores of the Big Island, the Sheraton Kona Resort & Spa offers beautiful views and kid-friendly amenities. Swimming pool was not well maintained and it’s <5 feet deep. We'll also provide transparency over the status of submitted content. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,411 traveller reviews, 3,184 user photos and best deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 Kailua-Kona hotels, rated 3.5 of 5 at Tripadvisor. COVID update: Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours and services. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. Bedrooms beds too small and not enough furnishings. Pool. Discover genuine guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay along with the latest prices and availability – book now. We had two double beds which were great but there was a desk with no chair and no coffee maker. Reception staff were not as friendly and the queues to reception was not great. Yes, guests have access to a pool and a fitness centre during their stay. Limited selection of restaurant options and menu items when one did choose a restaurant. Both pools were really close to this room. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Yumi was fantastic at organising the tours for us. I really enjoyed the Infinity pool is separated for families that has no children. The 508 spacious rooms include flat-screen TVs and oversized balconies plus mountain or ocean views, though some furniture is worn. The Kona Country Club Golf Course is adjacent to the resort. Prices are calculated as … Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. Gym. The pool area was just off our lanai. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! All content should be genuine and unique to the guest. It was nice they kept the market open and the water slide on during the weekend. 647 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. Loved the hop on hop off trolley. Great view of the stingrays at night from the balcony. Breakfast. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay? It is a nice hotel with comfortable beds and a wonderful pool. Own or manage this property? Because of the Covid virus everything is not necessarily open like the poolside bar a negative. It has a nice little golf shop in addition to a couple of others as well. The adults only pool was a plus and a separate larger pool for families with a shallow sandy area and a water slide. At first I was worried about the noise but it was pretty quiet. If you don’t have a car, it’s a bit far from everything... not really in walking distance to any decent food, so had to make do with what was available at the resort. Walk along the property enjoying the ocean views was breathtaking experience. Lot's od good places to sit and watch for whales on the grounds. We spent a lot of good time at pools and enjoyed the waterslide a lot (open from 11am to 6pm). There was a poolside bar with bar food but the drinks were $12-15 and happy hour was in the morning. Sheraton Kona Resort Reviews. Mahalos. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So I asked if I can book an appt for a manicure, and she informed me that the manicurist is not in, and only does it on Friday's...asked if I can book for a massage, "sorry, we are fully booked"...mind you there was nobody sitting in the waiting room nor in the back, it was absolutely quiet,..then another person came from the back and said we can book for Sunday at 1pm,..uhm, we check out at 12pm and I do have to catch a flight back home, as my life returns to reality...very disappointing with the service at the spa and how the lack of help they were trying to give me. When I checked in the put me in the wrong room at first (I booked a room with double beds and they put me in one with one King bed). There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. … It was nice). The beds are comfortable and the room has all the normal attributes. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. We especially appreciated the adult pool. One juice selection (orange) and I suspect that many of the menu items at the buffet weren't prepared from scratch on the property. The most helpful contributions are detailed and help others make better decisions. The lanais are kind of small. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Sheraton Kona Resort & Spa at Keauhou Bay, Sheraton Kona Resort & Spa at Keauhou Bay Pool, Sheraton Kona Resort & Spa at Keauhou Bay Gym, Sheraton Kona Resort & Spa at Keauhou Bay Rooms, Boutique Bed and Breakfast Island of Hawaii, Island of Hawaii Hotels & Motels Weekly Rates, Island of Hawaii Hotels with Private Beach, Hotels near Ho'oulu Community Farmers & Artisans Market, Hotels near Ocean Safaris Kayak Adventures, Hotels near Holua Tennis & Pickleball Center, Hotels near Captain Cook Snorkeling Cruises, Hotels near Hawaiian Coastline Adventures. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Please enter a valid email address. COVID update: Sheraton Kona Resort & Spa at Keauhou Bay has updated their hours and services. Just felt as if they did not want my money or service. Contributions should be appropriate for a global audience. Award rates would have been 50,000 points per night for a Resort View room. That being said, the menu items at the poolside bar were quite good. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Just completed a five-night stay at this hotel. Liked the pools and the ocean and bay views. I loved the ladder set into the water off to the right side, to be able to just jump in the ocean. The beds are comfortable and the room has all the normal attributes. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. Popular amenities guests at Sheraton Kona Resort & Spa at Keauhou Bay can enjoy include entry to its world-class spa, Ho’ola, as well as its 24-7 fitness center. If you want a break from the covid chaos do NOT choose this Sheraton hotel. Food was average but it was overpriced in their dinner restaurant. This resort offers 2 outdoor pools, 4 restaurants, and a spa. Definitely put snorkeling with the Mantas on your list! Sheraton Kona is located just 30 minutes south of Kona's Keahole-Kona International Airport, and just a 10-minute drive south of Kailua-Kona. Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Sun Dried Specialties Fish Bowl. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Priceline™ Guest Score [7.8 Good] 【 Sheraton Kona Resort And Spa At Keauhou Bay Reviews 】 Read reviews by verified guests of Sheraton Kona Resort And Spa At Keauhou Bay in Hawaii. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. The description said robe and slippers provided but none in sight. Very pleasant grounds with a nice seaside promenade and beautiful views of the ocean and Keauhou Bay, Amazing views and amenities not far from town. Your contribution should be yours. 1 chair in bedroom, 1 chair on lanai. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. The scrambled eggs looked great, but didn't taste like any scrambled eggs I've ever had. Booking.com™. Proximity to water. more. Ratings: Staff [8.1] - Cleanliness [8.1] - Location  After a review has been submitted, you can modify it by contacting Booking.com customer service. What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay? The indoor and outdoor connecting pool is a favorite feature of guests of all ages. Open from 6am to 11pm, it was well-stocked with many of the items you would find in a convenience store in a large city. Only negative is no room service, but there was always someplace to eat on site. The facility is old and in need of some updates. If you booked through us and want to leave a review, please sign in first. Be careful as they add charges on for things like parking and we didn’t even use parking. The rooms were dated and the bathroom really needed a refresh. Also love Ray's on the Bay. The location was outstanding and the view of the ocean was amazing! Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,412 traveller reviews, 3,184 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. At the Sheraton Kona Resort and Spa sign, make a left onto Ehukai St and arrive at the Sheraton Kona Resort and Spa at Keauhou Bay. The down side was the rooms were large but sparsely furnished. The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. Have any accommodations for me at first or responses both the good and the Keauhou Resort trolley will take there... 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